Customer Services Information
This section contains information on the Board’s
- Customer Charter
- Customer Action Plan
- Comments & Complaints Procedure Form
- Online Comment Form
The Government, has endorsed 12 Quality Customer Service (QCS) principles for the public service. It is the Board’s objective, as part of its “Strategy 2006-2010” to deliver the highest quality service to all our customers and has therefore included in its Strategy the delivery of a Customer Action Plan based on the 12 QCS principles.
The Customer Action Plan formalises and records what the Board currently does in relation to the QCS principles and also identifies how the Board plans to improve customer service levels.
A key initiative of the Customer Action Plan includes the drafting of a Customer Charter, reflecting customers’ requirements. This Charter is available under 'Related Documents' to the right and is also displayed in the Board’s offices.
Our Online Comment Card, located under 'Related Articles' on the left, allows you to let us know of your thoughts on the services provided by the Pensions Board.